Privacy Policy

Last updated: December 2024

Introduction

bawdinfysm B.V. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bawdinfysm.top and use our massage therapy services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Data Controller

bawdinfysm B.V. is the data controller responsible for your personal information. Our registered address is Marktplein 255, 1365 LV Almere, Flevoland, Netherlands. Company registration number: 602145932. VAT number: NL112584555B02.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, health information relevant to our services, appointment history, treatment preferences, and payment information. We also collect technical information including IP address, browser type, device information, website usage data, and cookies. This information is collected when you book appointments, fill out forms on our website, communicate with us via email or phone, visit our physical location, or interact with our website.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: contract performance (to provide our massage therapy services), legitimate interests (to improve our services and communicate with clients), consent (for marketing communications), and legal obligation (for tax and accounting purposes).

How We Use Your Information

We explain how we use your information to provide and maintain our massage therapy services, process appointments and payments, communicate with you about your treatments, send appointment reminders and follow-up care instructions, improve our services and customer experience, comply with legal obligations, and send marketing communications (with your consent). The use of your data is always proportionate and limited to what is necessary for the specified purposes.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with service providers who assist us in operating our business (under strict confidentiality agreements), when required by law or legal process, to protect our rights, property, or safety, or with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Client records are kept for 7 years after the last treatment for medical and legal compliance. Website usage data is retained for 2 years for analytical purposes. Marketing consent records are kept until you withdraw consent. Payment information is retained according to tax and accounting requirements (7 years in the Netherlands).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage systems, access controls and authentication, regular security assessments, and staff training on data protection.

Your Rights

Under GDPR, you have the following rights regarding your personal data: the right to access your personal information, the right to rectify inaccurate or incomplete data, the right to erase your data (under certain circumstances), the right to restrict processing, the right to data portability, the right to object to processing, and the right to withdraw consent at any time. To exercise these rights, please contact us at privacy@bawdinfysm.top.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

Third-Party Services

We may use third-party services for appointment scheduling, payment processing, email communications, and website analytics. These services have their own privacy policies, and we encourage you to review them. We ensure that all third-party providers comply with GDPR requirements.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us using the following contact information:

Privacy Officer: bawdinfysm B.V.

Email: privacy@bawdinfysm.top

Phone: +31 108861402

Address: Marktplein 255, 1365 LV Almere, Flevoland, Netherlands

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws. You can contact them at autoriteitpersoonsgegevens.nl or by phone at +31 70 888 85 00.